Nonito vs Respond.io
Nonito vs Respond.io, for commerce brands.
Respond.io is a strong shared inbox for sales and support teams, with AI agents and workflows across many channels. Its Shopify connection runs through Zapier and its SMS needs your own provider account. Nonito is built around store events from Shopify and Odoo, with WhatsApp, SMS and email on one bill.
Facts checked 19 October 2026, with sources at the foot of the page.
Nonito and Respond.io, side by side.
Respond.io is a customer conversation platform headquartered in Kuala Lumpur, with one shared inbox for WhatsApp, Instagram, Messenger, TikTok, email and SMS, plus workflows and AI agents. Starter is a flat plan; Growth and above are priced by Monthly Active Contacts.
| Respond.io | Nonito | |
|---|---|---|
| Respond.io: Official WhatsApp partner. You connect the WhatsApp Business Platform from inside respond.io. Meta’s fees are not in the subscription and are paid from WhatsApp credit you top up, with no usage markup.1 | Nonito: Built in. Nonito connects your number to the WhatsApp Business Platform and message charges are on the Nonito bill. Your own number from Growth.2 | |
| SMS | Respond.io: Through your own Twilio, Telnyx, Vonage or Bird account. The provider bills the messages.1,3 | Nonito: Built in for Egypt, priced per segment in Egyptian pounds. For Gulf sender IDs, ask us.2 |
| Respond.io: Gmail, Outlook, Yahoo and SMTP mailboxes connect to the shared inbox to send and receive email.1 | Nonito: Built in on every plan: 10,000 a month on Free, 230,000 on Growth.2 | |
| Flows and segments | Respond.io: Broadcasts, workflows and AI agents start on Growth. Starter is the inbox without them.1 | Nonito: Ready-made commerce flows that start on store events, with segments by order history and every order attributed to the flow that sent it.4 |
| Shopify | Respond.io: Through a Zapier template that syncs contacts by email address. Filters and multi-step Zaps need Zapier’s Starter plan or above.5 | Nonito: Native. Orders, checkouts, customers and stock, live the same day you connect.6 |
| Odoo | Respond.io: Not among the integrations on its pricing page. HubSpot and Salesforce are listed.1 | Nonito: Connected through Nitro during onboarding. Eight order and customer events start flows.7 |
| Where the company is | Respond.io: Headquartered in Kuala Lumpur, Malaysia. Founded in Hong Kong in 2017 as Rocketbots.8 | Nonito: Built and run from Egypt, for commerce brands across the Middle East and North Africa.9 |
| Free plan or trial | Respond.io: No free plan. A 7-day trial of Growth for 5 users and 1,000 Monthly Active Contacts, without broadcasts.1 | Nonito: Free for up to 50,000 contacts and 10,000 emails a month. WhatsApp from Spark at $49 a month.2 |
What each one costs.
List prices from each company’s own pricing page. Neither includes tax.
Respond.io
A monthly plan. Starter is flat; Growth and Advanced are priced by Monthly Active Contacts, the contacts you talk to in a month, and rise as that count grows. WhatsApp fees are paid on top, and AI credits beyond the allowance are metered.1
- Starter
- $79 a monthBilled yearly, $99 monthly. Inbox only, no broadcasts or workflows
- Growth
- $159 a monthBilled yearly, $199 monthly, at 1,000 Monthly Active Contacts
- Advanced
- $279 a monthBilled yearly, $349 monthly, at 1,000 Monthly Active Contacts
- Enterprise
- QuoteUnlimited users, more workspaces, higher API limits
Extra AI credits are $15 per 1,000 once the plan allowance runs out. WhatsApp messages are billed at Meta’s rates.
Nonito
A flat plan by tier, up to 50,000 contacts on every plan. WhatsApp and SMS beyond the plan allowance are billed per message.2
- Free
- $0Up to 50,000 contacts, 10,000 emails a month
- Spark
- $49 a month50,000 emails, 1,000 functional WhatsApp messages from the Nonito sender
- Growth
- $129 a monthYour own WhatsApp number, 5,000 functional messages, marketing messages per message
- Scale
- QuoteOver 50,000 contacts, several numbers, negotiated rates
Beyond the allowance: $0.006 per functional WhatsApp message, $0.0805 per marketing message and 0.25 EGP per SMS, for the first 10,000 a month. Prices include VAT.
Meta’s own WhatsApp rate depends on the message category and the customer’s country. WhatsApp API pricing by country →
Which one fits.
Respond.io is a good product. Here is when it is the better choice, and when Nonito is.
Pick Respond.io if
- Your team sells and supports in chat all day and needs one inbox for WhatsApp, Instagram, TikTok, email and calls.
- You want AI agents that qualify leads and route conversations to the right person.
- You run on HubSpot or Salesforce rather than a store platform.
Pick Nonito if
- You are a Shopify or Odoo brand and want flows that start on orders, carts and deliveries, without Zapier in between.
- You want SMS and email campaigns in the same flows as WhatsApp, without a separate SMS provider.
- You want to see which orders each flow brought back.
Moving from Respond.io to Nonito.
You can keep Respond.io running until the new flows are live, then turn it off.
- 01
Export your contacts from Respond.io
Respond.io lists data export on every plan, covering contact records, conversation records and message history.
- 02
Connect your store
Shopify connects in a few clicks and is live the same day. Odoo connects through Nitro, which we set up with you during onboarding.
- 03
Bring your WhatsApp number and templates
Your WhatsApp templates belong to your own WhatsApp Business account, so they move with your number or can be resubmitted.
- 04
Turn on the first flows, then switch Respond.io off
Start with order confirmation, abandoned cart and post-purchase feedback, which we set up with you. Cancel Respond.io once they are sending and you can see the orders they bring back.
Questions about switching from Respond.io.
Does Respond.io integrate with Shopify?
Through Zapier. Respond.io’s help centre, checked on 19 October 2026, documents a Zapier template that syncs contacts and customers by email address. Nonito connects to Shopify natively, so orders, checkouts and deliveries start flows directly.
Can I send SMS from Respond.io?
Yes, through your own account with Twilio, Telnyx, Vonage or Bird, which then bills the SMS. On Nonito, SMS is part of the platform and appears on the same bill as WhatsApp.
How is Respond.io priced?
Starter is $79 a month billed yearly. Growth and Advanced start at $159 and $279 a month billed yearly for 1,000 Monthly Active Contacts and rise with that count. WhatsApp fees are paid on top. Nonito’s plans are flat by tier up to 50,000 contacts.
Respond.io alternatives by country: Saudi Arabia · UAE · Egypt · Kuwait
Other comparisons: Nonito vs Klaviyo · Nonito vs Omnisend · Nonito vs Wati · Nonito vs Interakt · Nonito vs Unifonic · Nonito vs MoEngage · Nonito vs Zoko · Nonito vs Gupshup · Nonito vs Twilio · Nonito vs Yotpo
Sources.
Every fact about another company comes from its own public pages, checked on 19 October 2026. Prices and plans change, so check the source before you decide. Spotted something out of date? Tell us and we will fix it.
Leaving Respond.io? We will move you over.
Book a 30 minute call. We look at what you run today, map it to Nonito flows and give you a date the first one goes live.