Best for: Shopify and Odoo retail and D2C brands in Egypt, Saudi Arabia and the UAE that want WhatsApp, SMS and email flows from store data in one place.
Built for commerce in the region. Flows start on store events such as an abandoned checkout, an order or a delivery, segments come from order history, and every order is attributed to the flow that sent it.
- Channels
- WhatsApp, SMS and email from one flow builder. SMS sends in Egypt, Saudi Arabia and the UAE once your sender name is registered. No mobile app push or in-app messages.
- Store data
- Shopify through its app on the Shopify App Store, live since 3 November 2026. Odoo through Nitro, Nonito’s enterprise platform: 8 order and customer events from any Odoo version. Salla and Zid through a custom integration set up with our team.
- In the region
- Built and run from Egypt. Arabic WhatsApp templates and Arabic SMS counted at 70 characters a segment, and the team speaks Arabic. The app interface is English.
- Price
- Free, Spark $49 and Growth $129 a month, billed in US dollars. Excluding VAT. Scale is quoted.
Watch for: No app push, in-app messages or on-site personalization engine, so app-led retailers will want one of the enterprise platforms below. Saudi and UAE SMS have no published rate: ask us.
Best for: Enterprise retailers with a mobile app and a CRM team that want push, in-app and cross-channel journeys, with personal data held in the Gulf.
An enterprise customer engagement platform with deep segmentation and journeys, sold through sales and metered on Monthly Tracked Users.
- Channels
- App and web push, email, SMS, in-app and on-site messages on both plans. WhatsApp sits in “Connected Channels”, an add-on. SMS goes through a provider you contract.
- Store data
- A Shopify 2.0 app.
- In the region
- An office in Dubai. Personal data can be held in data centres in the UAE, Qatar or Saudi Arabia.
- Price
- Growth and Enterprise plans, priced on Monthly Tracked Users. No prices published.
Watch for: Every plan is quote-only, and WhatsApp and SMS messages are paid to the providers you bring.
Best for: Retailers that want AI-led personalization on their website and app, joined to cross-channel journeys.
Formerly Insider. A customer engagement platform that combines a customer data platform, web and app personalization, site search and journeys across messaging channels.
- Channels
- Web personalization, email, SMS and RCS, WhatsApp, web push, mobile app and conversational support, as listed on its home page.
- Store data
- A Shopify integration that syncs users, the product catalogue and purchases in near real time, and sends marketing consent back to Shopify.
- In the region
- An office in Dubai, at Jumeirah Lakes Towers.
- Price
- We found no published prices. Sold through a demo with sales.
Watch for: Its Shopify FAQ says campaigns cannot run on the Shopify checkout page, and each store needs its own panel.
Best for: App-first retailers that want push, in-app and lifecycle campaigns, priced by monthly active users.
A customer engagement platform with its roots in mobile apps: push notifications, in-app messages, app inbox and web messaging, with analytics and segmentation.
- Channels
- Push, in-app messages, app inbox, web push and web pop-ups. Its pricing table lists email, SMS and WhatsApp as add-ons, and RCS on the Pro and Ultimate plans.
- Store data
- A plugin installed from the Shopify App Store. It reads Shopify webhooks and runs web push and pop-up campaigns without code.
- In the region
- An office in Dubai Internet City.
- Price
- Core has a published price that rises with monthly active users. Pro and Ultimate are priced through a demo.
Watch for: Its pricing page lists email, SMS and WhatsApp as add-ons in one place and as on all plans in another. Ask what your plan includes.
Best for: Large retailers with in-house CRM and data teams that run app, web and messaging campaigns at scale.
A customer engagement platform for large consumer brands, with cross-channel messaging and a credit pool shared across channels and AI features.
- Channels
- Push, in-app messages, banners and content cards, email, SMS, MMS and RCS, and WhatsApp.
- Store data
- A documented Shopify integration, with standard and custom setup, product sync and Shopify Markets.
- In the region
- Announced a direct presence in Dubai in May 2024, naming Floward, Majid Al Futtaim and Noon among the regional brands it works with.
- Price
- Four editions, Go, Select, Pro and Enterprise. Pricing scales with monthly active users and Action Credits. No prices published.
Watch for: Sales-led, and Action Credits are one pool used by channels and some AI features, so plan usage with your account team.
Best for: Brands and developers that want messaging infrastructure across many channels, with APIs and a journey tool on top.
A global communications platform. Channels are priced one by one, and Moments, its journey tool, builds campaigns on top of the customer data it holds.
- Channels
- SMS, WhatsApp, email, Viber, RCS and voice, each with its own pricing.
- Store data
- A Shopify app in its Exchange marketplace syncs customers into its customer data store every three minutes. Agents see order history inside its inbox.
- In the region
- Opened an office in Cairo in November 2017.
- Price
- Pay as you go per channel: SMS and WhatsApp per message, email at one price worldwide. Rates sit behind calculators. A free trial is offered.
Watch for: A toolkit more than a ready-made retail product: flows are built in Moments, and its Shopify docs describe a customer sync rather than an order sync.
Best for: Large regional businesses that want SMS, WhatsApp, voice and email under one contract with a provider based in the region.
A communications platform founded in Saudi Arabia in 2006, with offices in Riyadh, Dubai and Cairo, as well as Amman and Lahore.
- Channels
- SMS, voice, email and WhatsApp from the Connect plan. Messenger and Instagram from Engagement.
- Store data
- A Shopify connector in Flow Studio, its journey builder, which sits in the custom-priced Intelligence tier.
- In the region
- Founded in Saudi Arabia. Offices in Riyadh, Dubai and Cairo.
- Price
- Connect $499 with 10,000 campaign messages a month; Engagement $999; Intelligence custom. Excluding taxes.
Watch for: The journey builder and the Shopify connector are in the custom-priced tier.
Best for: Shopify brands where email is the main channel and WhatsApp is a second one.
The strongest email platform on Shopify, with a WhatsApp channel for two-way messages, campaigns and flows.
- Channels
- Email is the core product, with WhatsApp alongside. SMS covers 27 countries in North America, Europe and Australia and New Zealand; Egypt, Saudi Arabia and the UAE are not among them.
- Store data
- An official Shopify app.
- In the region
- Its SMS does not reach Egyptian, Saudi or Emirati numbers.
- Price
- Free for 500 emails a month to 250 active profiles. Email from $20 a month.
Watch for: SMS will not reach customers in any of the three countries, so a fallback from WhatsApp to SMS needs a second vendor.
Best for: Teams that sell and support in a shared WhatsApp inbox, with chatbots and AI agents.
A WhatsApp-first platform on the official API, with a team inbox, broadcasts, chatbots and AI agents.
- Channels
- WhatsApp, Instagram and web chat. SMS only through your own Twilio account. Email is not among its channels.
- Store data
- Shopify as a $4.99 a month add-on.
- In the region
- Arabic is a supported WhatsApp template language.
- Price
- Growth $59, Pro $119 and Business $279 a month, billed yearly. WhatsApp message fees on top.
Watch for: Wati shows different prices by region, so check the price for your country.
Best for: Sales and support teams that handle WhatsApp, Instagram, TikTok and email in one inbox, with AI agents.
A customer conversation platform with one shared inbox for many chat channels, plus workflows and AI agents.
- Channels
- WhatsApp, Instagram, Messenger, TikTok and email in one inbox. SMS through your own Twilio, Telnyx, Vonage or Bird account.
- Store data
- Shopify through a Zapier template that syncs contacts.
- In the region
- Headquartered in Kuala Lumpur, Malaysia.
- Price
- Starter $79, Growth $159 and Advanced $279 a month billed yearly, priced by monthly active contacts. WhatsApp fees on top.
Watch for: Starter is the inbox only. Broadcasts, workflows and AI agents start on Growth.