Terms and Conditions

1. Introduction

Welcome to Nonito. By using our platform, you agree to these Terms and Conditions. Please read them carefully.

Where Nonito processes personal data about your own customers on your behalf, that processing is governed by the Data Processing Agreement set out below, which forms part of these Terms.

2. Services Provided

Nonito is a growth marketing platform that enables businesses to create, send, and automate SMS, email, and WhatsApp campaigns.

3. User Responsibilities

You agree to use Nonito only for lawful purposes.

You are responsible for maintaining the confidentiality of your account information.

You agree not to spam, harass, or mislead recipients.

4. Payment and Billing

Nonito offers multiple subscription tiers: Just Links, Mini, and Mega. By subscribing, you agree to our billing and payment policies.

All payments are final unless specified in the Refund Policy.

5. Account Suspension or Termination

Nonito reserves the right to suspend or terminate accounts for violating these terms or engaging in prohibited activities.

6. Liability Limitations

Nonito is not responsible for any direct or indirect damages resulting from your use of our service.

7. Modifications to Terms

Nonito reserves the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.

8. Contact Information

If you have questions about these Terms, please contact us at abdelgalil@nonito.io.

9. Data Processing Agreement

This section is our agreement under Article 28 of the UK and EU General Data Protection Regulation and applies where Nonito processes personal data about your customers on your behalf. A separate signed data processing agreement with Nonito, if any, applies instead. In this section you means the business using Nonito and shopper means one of your customers.

9.1 Roles and instructions

You are the controller of your shoppers' personal data and Nonito is the processor. You are responsible for a lawful basis to collect it and to instruct us to process it. Nonito processes it only on your documented instructions, given through your use of the platform and these Terms, and will tell you if it considers an instruction to infringe data protection law. Nonito is a controller only for your own account, billing and usage information, which is covered by our Privacy Policy.

9.2 Details of the processing

Subject matter and purpose: providing the Nonito platform, being the receipt of shopper information and the scheduling, sending and reporting of the messages you configure. Duration: the term of your account. Nature: collection, storage, use, transmission to the providers that deliver your messages, and erasure. Data subjects: your shoppers. Types of personal data: name, email address, phone number, delivery city and province, order history, marketing consent state, and messages sent and received on your behalf.

9.3 Confidentiality

Persons authorised by Nonito to process your shoppers' personal data are bound by an obligation of confidentiality.

9.4 Security

Nonito implements appropriate technical and organisational measures under Article 32, including encryption of personal data in transit and at rest.

9.5 Sub-processors

You give general authorisation for Nonito to engage sub-processors. We will give you at least thirty days' notice before engaging a new one; you may object on reasonable data protection grounds within that period, and if we cannot offer an alternative either party may terminate the affected part of the service. A current list is available on request. Each sub-processor is engaged under a written contract imposing equivalent obligations, and Nonito remains liable for its performance.

9.6 Assistance and breach notification

Taking into account the nature of the processing and the information available to us, Nonito provides reasonable assistance with shopper rights requests and with your obligations under Articles 32 to 36, including data protection impact assessments and prior consultation. Where a shopper contacts Nonito directly we will refer them to you. Nonito notifies you without undue delay after becoming aware of a personal data breach affecting your shoppers' personal data.

9.7 Deletion and return

On termination, and at your request at any time, Nonito deletes or returns your shoppers' personal data at your choice, except where law requires retention. For merchants using Shopify, uninstalling our app initiates deletion, completed within forty-eight hours as Shopify requires. Where you ask us to erase an individual shopper, we remove their identifying information.

9.8 Audits

Nonito makes available the information necessary to demonstrate compliance with this section and allows for and contributes to audits by you or an auditor you mandate. Audits are on reasonable written notice, no more than once in any twelve months except where a supervisory authority requires it or following a personal data breach, at your cost, during business hours, and conducted so as not to disrupt the service or access another customer's data. A completed security questionnaire or third party report may satisfy a request.

9.9 Transfers and contact

Where personal data is transferred outside the United Kingdom or the European Economic Area, Nonito relies on an adequacy decision where one applies and otherwise on the Standard Contractual Clauses or the UK International Data Transfer Addendum. For any request under this section, contact kamel@nonito.io.

10. Refund Policy

All subscription fees for Nonito's services are non-refundable, except where required by law or specified below.

Eligibility. Refunds may be issued if there is a verifiable technical error on Nonito's end that prevented access to the service during the subscription period. Please contact us within seven days of the billing date to request a refund, as set out in our Refund Policy.

Cancellation. You may cancel your subscription at any time, but you will not receive a prorated refund for the unused portion of your subscription.

For refund enquiries, please reach out at abdelgalil@nonito.io. Our full refund terms are set out in our Refund Policy.

11. Privacy

How Nonito handles personal data, both the information we hold about you as a customer and the information we hold about your shoppers on your behalf, is set out in full in our Privacy Policy. It forms part of these Terms.

About Nonito

Nonito is a growth-focused marketing platform designed to help businesses engage their customers across SMS, email, and WhatsApp in a personalised, automated, and data-driven way. Our mission is to empower brands to build lasting connections through campaigns that drive growth and customer loyalty. Whether you are a small business or a large enterprise, Nonito provides flexible tools to design, automate, and track your marketing efforts with ease.