Abandoned cart on WhatsApp, straight from Shopify.

What the flow uses from Shopify.

Nonito receives orders, abandoned checkouts, customers, products and collections from Shopify. For this flow it listens for one event and uses a handful of fields from it. Discount codes are created in your Shopify store, one per customer, with the expiry you set.

3 WhatsApp templates to copy.

Use them as they are or rewrite them in your voice. The variables in braces are filled from Shopify at send time.

Hi {{first_name}} 👋

You left the {{product_name}} in your cart. Want me to hold it for you?

Pick up where you left off: {{checkout_link}}

{{first_name}}, your cart is still here.

{{product_name}} · {{cart_value}} EGP

Finish up: {{checkout_link}}

Hi {{first_name}} 👋

Your {{product_name}} is still in the cart. You can pay cash when it arrives, nothing upfront.

{{checkout_link}}

Every message in this flow, with the reasoning behind each one: Abandoned Cart Recovery in the flow library →

How to set up abandoned cart on WhatsApp from Shopify

Then build the flow

1. Create the flow, choose Trigger Event, and select the abandoned checkout event from your store.
2. Add a Skip If node set to order placed. Putting it here means it guards every message that follows.
3. Add a Wait node and set it to 2 hours.
4. Add a WhatsApp node and select your approved cart reminder template. Map first name, product name and the checkout link to the template variables.
5. Add a second Wait node and set it to 22 hours.
6. Add another Skip If node on order placed, so the final message is checked again before it sends.
7. Add the last WhatsApp node. If you want to offer a code, add a Discount node just before it and map the code to the template variable.
8. Send a test to your own number, confirm the link reopens the right cart, then set the flow live.
9. Turn it on. Every order that follows a message is attributed back to this flow in the dashboard, so you can see what it earned.

Where this goes wrong

• If your checkout does not ask for a phone number before the payment step, most abandoned carts will have no number attached and the flow will look broken. Fix the checkout first.
• Shopify retains abandoned checkouts for about three months and prunes recovered ones, so historical volume always reads lower than reality.
• Phone numbers arrive in mixed formats. They are normalised on the way in, but a store collecting numbers without a country code will lose sends.

Meta charges per delivered template message, and the rate depends on the country. WhatsApp API pricing by country →

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