Shopify × WhatsApp
Shopify WhatsApp integration.
Nonito connects Shopify to WhatsApp. Events Shopify already records start automated WhatsApp flows, in English or Arabic, and every order that follows is attributed back to the message. WhatsApp is where customers in Egypt and the Gulf already read their messages, and it carries buttons, images and replies.
What Shopify can send on WhatsApp.
Each one starts from an event Shopify already records. Pick one to see the flow, the templates and the setup.
Order confirmation
Starts on: Order created
A WhatsApp message the moment an order is placed, asking the customer to confirm it before you pack anything.
See the flow →Abandoned cart
Starts on: Checkout abandoned
When someone leaves a full cart, a WhatsApp message brings them back to it. Two messages, then it stops.
See the flow →Shipping updates
Starts on: Order fulfilled
Tell the customer where the order is before they have to ask, at every step from dispatch to the door.
See the flow →Review requests
Starts on: Order delivered
A few hours after delivery, one tap to rate the order. Good ratings go to your storefront, poor ones go to a person.
See the flow →Cancelled order save
Starts on: Order cancelled
When an order is cancelled, ask why, then offer the fix that matches the answer.
See the flow →Refund follow-up
Starts on: Order refunded
Confirm the refund plainly, find out what went wrong, and leave the door open without selling.
See the flow →Back in stock alerts
Starts on: Product restocked
Capture the number on a sold-out variant, then text exactly those people the minute it is back.
See the flow →Cross-sell
Starts on: Segment of past buyers
Take a segment, work out what each person should buy next from what they already bought, and send it.
See the flow →How Shopify and WhatsApp are connected.
- 01
Connect your Shopify store
Sign up, enter your store domain and approve access in Shopify. Orders, checkouts, customers and products start flowing in, and nothing is exported by hand.
- 02
Connect WhatsApp
Bring your WhatsApp Business number or set one up through Nonito. Templates are written in English and Arabic and submitted to Meta for you.
- 03
Switch on the first flow
Start from a flow in the library, pick the event and the template, and turn it on. It runs on its own from there.
Meta charges per delivered template message, and the rate depends on the country. WhatsApp API pricing by country →
Questions about Shopify and WhatsApp.
Do I need a WhatsApp Business API account first?
No. You can bring an existing WhatsApp Business number, or Nonito sets up the API connection and submits your templates to Meta for approval during onboarding. Approval is usually the only thing you wait on.
How does Nonito connect to Shopify?
You approve Nonito in your Shopify admin with the store domain. From then on orders, abandoned checkouts, customers and products sync on their own, and discount codes Nonito generates are created in your store.
Does it work with Shopify Plus and Shopify Basic?
Yes. The connection uses the standard Shopify Admin access every plan has, so it works the same on Basic, Shopify, Advanced and Plus.
Also from Shopify: SMS · Email · the full flow library
Shopify and WhatsApp, running this week.
Start on the free plan and connect Shopify, or book a call and we will set the first flow up with you.