Review requests on WhatsApp, straight from Shopify.

What the flow uses from Shopify.

Nonito receives orders, abandoned checkouts, customers, products and collections from Shopify. For this flow it listens for one event and uses a handful of fields from it. Discount codes are created in your Shopify store, one per customer, with the expiry you set.

3 WhatsApp templates to copy.

Use them as they are or rewrite them in your voice. The variables in braces are filled from Shopify at send time.

Hi {{first_name}}

Your order {{order_number}} has been delivered.

{{order_items}}

How was it?

That is lovely to hear, {{first_name}}.

Customers who bought the {{product_name}} most often pair it with the {{recommended_product}}.

Thank you for telling us, {{first_name}}.

What would have made it better? Write it here and it reaches the person who can fix it.

Every message in this flow, with the reasoning behind each one: Post-Purchase Feedback in the flow library →

How to set up review requests on WhatsApp from Shopify

Then build the flow

1. Create the flow, choose Trigger Event, and select order delivered.
2. Add a Wait node and set it to 3 hours.
3. Add a WhatsApp node with your three-button template. Map the order number and items.
4. Add a Responses node to catch the tap.
5. Add a Filter node on the rating, splitting good from everything else.
6. On the good path, add the Judge Me node to publish, then a Product Recommendations node for what people buy next.
7. On the other path, route to a human inbox with the order attached. Publish nothing.
8. Send a test to your own number and tap each button.
9. Turn it on. Every order that follows a message is attributed back to this flow in the dashboard, so you can see what it earned.

Where this goes wrong

• If your courier does not write a delivered status back, the flow has nothing to fire on. Fix that first or it will sit idle.
• A poor rating with nobody watching the inbox is worse than not asking. You have invited a complaint and then ignored it.
• Publishing to the storefront needs Judge.me connected. Without it the rating is still captured, it just stays with you.

Meta charges per delivered template message, and the rate depends on the country. WhatsApp API pricing by country →

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