Order confirmation on WhatsApp, straight from Odoo.

What the flow uses from Odoo.

Nonito receives orders, order status changes and customers from Odoo. For this flow it listens for one event and uses a handful of fields from it.

3 WhatsApp templates to copy.

Use them as they are or rewrite them in your voice. The variables in braces are filled from Odoo at send time.

Hi {{first_name}}

We have received your order {{order_number}}.

Order details:
{{order_items}}

Total {{order_total}}, cash on delivery.

Please confirm below so we can prepare it.

Hi {{first_name}}

Order {{order_number}} is paid and confirmed.

{{order_items}}

We will message you the moment it ships.

Thanks for coming in, {{first_name}}

Here is your receipt for {{order_number}}:
{{order_items}}

Keep this for returns or exchanges.

Every message in this flow, with the reasoning behind each one: Order Confirmation in the flow library →

How to set up order confirmation on WhatsApp from Odoo

Then build the flow

1. Create the flow, choose Trigger Event, and select order created.
2. Add a Wait node and set it to 1 hour.
3. Add a Filter node on payment method, so cash on delivery and prepaid take different paths.
4. On the cash-on-delivery path, add a WhatsApp node with your button template. Map the order number, items and total.
5. Add a Responses node to catch the tap and route the flow on the answer.
6. On the prepaid path, add a plain confirmation with no buttons.
7. Send a test order to your own number, tap each button, and check each tap takes the right path.
8. Turn it on. Every order that follows a message is attributed back to this flow in the dashboard, so you can see what it earned.

Where this goes wrong

• If the confirmation goes out before your warehouse sees the order, a customer can cancel faster than your team can stop the pick. Wait an hour.
• Counter staff need a reason to ask for a number. A receipt sent to WhatsApp is a reason; "for our records" is not.
• Treat a non-reply as a soft signal, not a cancellation. Plenty of real customers simply do not answer.

Meta charges per delivered template message, and the rate depends on the country. WhatsApp API pricing by country →

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