Odoo × WhatsApp
Odoo WhatsApp integration.
Nonito connects Odoo to WhatsApp. Events Odoo already records start automated WhatsApp flows, in English or Arabic, and every order that follows is attributed back to the message. WhatsApp is where customers in Egypt and the Gulf already read their messages, and it carries buttons, images and replies.
What Odoo can send on WhatsApp.
Each one starts from an event Odoo already records. Pick one to see the flow, the templates and the setup.
Order confirmation
Starts on: Order created
A WhatsApp message the moment an order is placed, asking the customer to confirm it before you pack anything.
See the flow →Shipping updates
Starts on: Order dispatched
Tell the customer where the order is before they have to ask, at every step from dispatch to the door.
See the flow →Review requests
Starts on: Order delivered
A few hours after delivery, one tap to rate the order. Good ratings go to your storefront, poor ones go to a person.
See the flow →Cancelled order save
Starts on: Order cancelled
When an order is cancelled, ask why, then offer the fix that matches the answer.
See the flow →Cross-sell
Starts on: Segment of past buyers
Take a segment, work out what each person should buy next from what they already bought, and send it.
See the flow →How Odoo and WhatsApp are connected.
- 01
Connect Odoo through Nitro
Nitro, Nonito’s enterprise platform, sends your Odoo orders and customers into the Nonito events API as they happen. It is set up with you during onboarding, against your own Odoo instance.
- 02
Connect WhatsApp
Bring your WhatsApp Business number or set one up through Nonito. Templates are written in English and Arabic and submitted to Meta for you.
- 03
Switch on the first flow
Start from a flow in the library, pick the event and the template, and turn it on. It runs on its own from there.
Meta charges per delivered template message, and the rate depends on the country. WhatsApp API pricing by country →
Questions about Odoo and WhatsApp.
Do I need a WhatsApp Business API account first?
No. You can bring an existing WhatsApp Business number, or Nonito sets up the API connection and submits your templates to Meta for approval during onboarding. Approval is usually the only thing you wait on.
What is Nitro?
Nitro is Nonito’s enterprise platform. For Odoo it is the connection that sends orders and customers from your Odoo instance into Nonito’s events API, where they start flows and build segments.
Which Odoo events can start a flow?
Order created, updated, packed, dispatched, delivered and cancelled, plus customer created and updated. Each arrives with its own validated fields, such as the tracking number on dispatch and the reason on cancellation.
Also from Odoo: SMS · Email · the full flow library
Odoo and WhatsApp, running this week.
Odoo connects through Nitro during onboarding. Book a call and we will set the first flow up with you.