Order Confirmation
When an order is created, confirm it on WhatsApp — and filter fake cash-on-delivery orders before they ship.
Cash-on-delivery confirmation
Hi Sarah — your order #4821 is confirmed. Two items, cash on delivery, 340 EGP.
Tap Confirm and we will send it out today.
Confirm
Why run the order confirmation flow?
A confirmation gets opened by almost everyone. That is not a notification, it is the first conversation of the relationship. Where cash on delivery drives a real share of your orders, it is also a filter: asking the buyer to confirm intent before the package leaves the warehouse separates real orders from fake addresses, before you have spent on packing, picking and delivery.
Fewer fake orders shipped
The buyer confirms intent before anything is packed, so the cost of a bad address never gets spent.
An open you already own
Confirmations get read. That attention is free, and it is the one message you never have to earn.
One flow, both payment types
Cash on delivery and prepaid buyers get different messages from the same automation.
How it's wired
This is the flow as it appears in the Nonito builder. Every node here is a real node you can drag, configure and change — nothing about this diagram is decorative.
How does this flow work?
- 1A customer places an order on your store and the flow fires immediately.
- 2A Filter node checks the payment method and routes the order down one of two paths.
- 3Cash-on-delivery buyers get a WhatsApp template with Confirm and Cancel buttons.
- 4The Responses node captures the reply and tags the order so fulfilment knows it is safe to pack.
- 5Prepaid buyers skip the confirmation step and get an order summary with a tracking link instead.
Who should use this flow?
Any commerce brand. Especially valuable when cash on delivery is a large share of orders.
D2C E-commerce
Fashion, beauty, skincare, home and gifting brands selling direct.
See their full stack →Restaurants & F&B
Chains and cafés on Foodics or Zyda, from one branch to twenty.
See their full stack →Multi-location Retail
Specialty retail with stores, kiosks and a POS list nobody messages.
See their full stack →Subscription & Replenishment
Coffee, supplements, bakery and refillables that live on the second order.
See their full stack →Questions about this flow
Does this replace the Shopify confirmation email?
It sits alongside it. The email stays as the receipt; the WhatsApp message is the one people actually open, and the one that can ask a question and get an answer back.
What happens if nobody replies?
You decide. Most brands add a wait and a follow-up before treating silence as a cancellation, so a slow reply does not cost you a real order.