Win back customers who went quiet
Win back customers who went quietWin back customers before they are gone.
Dome finds customers who are late for their next order, works out who is worth winning back first, and builds the WhatsApp win-back flow for you to approve.
What Dome does
- Reads your Pulse stages and finds who is one or two cycles late.
- Ranks cooling and at-risk customers by what they are worth.
- Builds the flow: audience, WhatsApp message, wait, reminder.
A win-back campaign reaches customers who used to order and have stopped. Dome spots them early by comparing each customer’s gap since their last order with their usual purchase cycle, ranks the cooling and at-risk groups by value, and builds a WhatsApp win-back flow you approve.
Last reviewed
An expert who asks first.
Dome uses the same tools and checks as the console. Your customers only hear from you when a person says so.
- Every create, edit, switch-on or send waits for your click.
- New flows are saved switched off.
- Each brand runs on its own isolated agent and key.
- Every run and approval is logged.
Frequently asked questions
When should a win-back message go out?
When a customer is one to two purchase cycles late, not after a fixed number of days. A brand whose customers reorder monthly should act much sooner than one selling furniture, and Dome uses each brand’s own cycle.
Should a win-back offer include a discount?
Not always. Dome starts with a reminder and keeps any discount for the second touch, inside the discount limit you set in your brand file.
More of what Dome does.
Hire your growth marketing expert.
Connect your store and Dome writes your brand file and first insights. Or book a call and we will set it up with you.