Save cancelled orders
Save cancelled ordersTurn a cancellation into a second chance.
Dome builds the flow that reaches customers who cancel an order and offers them a way to keep it, then reports the orders it saves.
What Dome does
- Reads why your customers cancel, from your orders and replies.
- Builds a save flow that answers the most common reason.
- Reports saved orders against the flow.
An order cancellation save flow messages a customer on WhatsApp right after they cancel, asks why, and offers a fix such as another size, a later delivery or a different payment method. Dome builds it from your cancellation reasons and reports the orders it saves.
Last reviewed
What this flow has done on Nonito.
460K EGP attributed, measured up to 2026-09-13.
Real results from brands on Nonito. Yours depend on your product and pricing, so read this as a range, not a forecast. Figures in EGP.
The flow Dome builds.
When an order is cancelled, ask why, then offer the fix that matches the answer.
An expert who asks first.
Dome uses the same tools and checks as the console. Your customers only hear from you when a person says so.
- Every create, edit, switch-on or send waits for your click.
- New flows are saved switched off.
- Each brand runs on its own isolated agent and key.
- Every run and approval is logged.
Frequently asked questions
Is it worth messaging customers who cancelled?
Often, because many cancellations are about delivery timing, size or payment rather than the product. Asking why and offering a fix keeps a share of those orders.
Will this annoy customers who really meant to cancel?
One message that asks why and offers a single option is enough. Dome builds it to stop after that.
More of what Dome does.
Hire your growth marketing expert.
Connect your store and Dome writes your brand file and first insights. Or book a call and we will set it up with you.