Odoo × SMS
Shipping updates on SMS, straight from Odoo.
Odoo's order dispatched event starts a Nonito flow that sends the customer a SMS message, in English or Arabic, and attributes every order that follows. SMS needs no app, no opt-in to a platform and no template approval, and it reaches every phone.
What the flow uses from Odoo.
Nonito receives orders, order status changes and customers from Odoo. For this flow it listens for one event and uses a handful of fields from it.
| From Odoo | What it is for |
|---|---|
Order dispatchedorder_dispatched | Carries the delivery company and tracking number. Packed and delivered arrive as their own events, so each stage can send its own message. |
| Phone number | From the order. |
| Fulfilment status | The flow follows real events, not a guessed timeline. |
| Tracking link | So the customer can check without asking you. |
| Courier name | People want to know who is knocking. Optional. |
| Delivery window | If your courier provides one. It is the single most useful thing in the message. Optional. |
The flow, as it sits in the builder.
Tell the customer where the order is before they have to ask, at every step from dispatch to the door.
On its way
Order #1042 is on its way with Bosta. Track it: yourstore.com/track
On its way (Arabic)
طلبك #1042 اتشحن مع بوسطة. تابعه من هنا: yourstore.com/track
2 SMS templates to copy.
Use them as they are or rewrite them in your voice. The variables in braces are filled from Odoo at send time.
On its wayEnglish
Order {{order_number}} is on its way with {{courier}}. Track it: {{tracking_link}}Order number, courier and tracking link, nothing else. That is the whole question a customer asks before they call.
On its wayArabic
طلبك {{order_number}} اتشحن مع {{courier}}. تابعه من هنا: {{tracking_link}}The same three facts in Arabic, with the link last so a long tracking URL never cuts the sentence.
Every message in this flow, with the reasoning behind each one: Shipping & Delivery Updates in the flow library →
How to set up shipping updates on SMS from Odoo
Connect Odoo through Nitro
Nitro, Nonito’s enterprise platform, sends your Odoo orders and customers into the Nonito events API as they happen. It is set up with you during onboarding, against your own Odoo instance.
Connect SMS
Send under your own sender name, set up during onboarding. A registered sender name is what decides whether an SMS arrives at all in most Arab markets.
Then build the flow
- Open Shipping & Delivery Updates in the flow library and choose Order dispatched from Odoo as the trigger.
- Swap the message node for SMS and paste one of the templates on this page.
- Map the variables in braces to the Odoo fields they name.
- Send a test to your own number and check every variable fills.
- Turn it on. Every order that follows a message is attributed back to this flow in the dashboard, so you can see what it earned.
Where this goes wrong
- Three updates is the ceiling. Every status change your courier emits is not a message the customer wants.
- If the parcel stalls, the silence is louder than the updates were. Have a plan for what happens when nothing moves for 48 hours.
Arabic SMS fits 70 characters per segment, not 160. Check a message in the Arabic SMS counter →
Questions Odoo teams ask about this.
Can Nonito run shipping updates on SMS from Odoo?
Yes. Odoo's order dispatched event starts the flow, and Nonito sends the SMS message with the customer's details filled in from Odoo. It runs on its own once switched on.
Which Odoo event starts it?
Order dispatched. Carries the delivery company and tracking number. Packed and delivered arrive as their own events, so each stage can send its own message.
Does Arabic SMS cost more?
Arabic text is encoded differently, so one SMS segment holds 70 characters instead of 160. Keep Arabic messages short or they split into two or three billed segments. The free Arabic SMS counter shows the split before you send.
Can the messages go out in Arabic?
Yes. A Language node sends Arabic speakers the Arabic template and everyone else the English one, using the language on the Odoo customer record.
Is three messages too many?
These are the messages customers otherwise ask for. Each one answers a question they were about to send you, which is why they get read rather than muted.
Does this work with our courier?
It reacts to fulfilment and shipping events on your store, so any courier that writes status back will drive it. If yours does not, this flow cannot run.
Put shipping updates on SMS live.
Odoo connects through Nitro during onboarding. Book a call and we will set the first flow up with you.