Shopify guide · UAE

Shopify in the UAE: Shopify Payments, gateways, VAT and WhatsApp.

What a merchant setting up Shopify in the UAE needs to decide: whether Shopify Payments fits, which local providers to add, how VAT and cash on delivery work, who delivers, and how customers hear about their order. Every third-party detail below was checked in October 2026.

Updated:

اقرأ هذا الدليل بالعربية

Yes, Shopify Payments is available in the UAE. Shopify lists the United Arab Emirates among its Shopify Payments countries (checked Oct 2026). To qualify you need a UAE LLC, Free Zone LLC, Sole Establishment or Free Zone Sole Establishment with a company registration number, and an AED checking account at a UAE bank. Payouts arrive in AED, with a minimum settlement time of 5 business days. Many UAE stores add Tabby or Tamara for instalments alongside it.

Is Shopify Payments available in the UAE?

Yes. The United Arab Emirates is on Shopify’s list of Shopify Payments countries (Shopify Help Center, checked Oct 2026). Some older Shopify Community threads still say it is not available; Shopify’s own list is the one to trust. Shopify’s UAE pages set out who can use it:

What Shopify requires or offers in the UAE
Business typeLLC, Free Zone LLC, Sole Establishment or Free Zone Sole Establishment. Other business types and non-profits are not eligible yet
RegistrationA company registration number (CRN), plus a trade licence (or freelancer permit for sole establishments)
IdentityPassport and Emirates ID for UAE residents (and a residence visa for foreign nationals); passport for people living outside the UAE
Bank accountA checking account at a UAE bank, in AED, with an IBAN starting AE. Business account for LLCs, personal account for sole establishments
Payment methodsVisa, Mastercard and Maestro, plus Apple Pay, Google Pay and Shop Pay
PayoutsIn AED on all plans. Minimum settlement time is 5 business days, and payments captured Friday to Sunday are paid out together

Sources: requirements, payment methods and payouts on the Shopify Help Center, checked Oct 2026. Processing rates depend on your Shopify plan.

If your business is set up outside the UAE, or as a type Shopify does not list, Shopify Payments is not open to it in the UAE. Use one of the providers below instead.

Other payment gateways and BNPL on Shopify in the UAE

ProviderWhat it addsHow it connects to Shopify
TabbyBuy now, pay later. Accepts orders only for billing addresses in the UAE and Saudi Arabia, in AED or SARTabby Payment app, with live keys and Shopify webhooks (Tabby docs)
TamaraBuy now, pay later, as “Tamara Split Payments”. The app is free; Tamara FZE is regulated by the Central Bank of the UAEPayment app under Settings > Payments, with your public key and a webhook (Tamara docs, Tamara UAE)
TelrCard gateway (Visa, Mastercard, American Express) from a Dubai-based providerFree app on the Shopify App Store
Checkout.comCards, Apple Pay and Google Pay, with a UAE Central Bank acquiring licence (Checkout.com)Onsite payments app. You must be onboarded to Checkout.com first and use Shopify’s new checkout (Checkout.com docs)
Network InternationalN-Genius Online card acceptance from the UAE acquirerN-Genius Online app by Network International LLC

Most UAE stores run one card provider (Shopify Payments or a local gateway) and add one or both BNPL options. Both Tabby and Tamara ask for webhooks so order numbers match in their dashboards, so set those up before your first live order.

Checked on each provider’s own page in October 2026. Fees and approval criteria are set by each provider and change, so ask them directly.

Cash on delivery in the UAE

Cash on delivery is set up the same way as anywhere on Shopify: activate the cash on delivery manual payment method in Settings > Payments (Shopify Help Center). Orders stay Pending until you mark them paid.

COD carries the same risk in Dubai as in Cairo: a refused parcel costs you a round trip. A WhatsApp confirmation about an hour after the order, with Confirm, Edit and Cancel buttons, catches most of it. See COD order confirmation on WhatsApp.

VAT and pricing in AED

The UAE standard VAT rate is 5% (Federal Tax Authority, checked Oct 2026). If your business is VAT-registered, set the 5% rate in Shopify’s tax settings and decide whether your prices include tax. Most UAE shoppers expect the price they see to be the price they pay, so prices shown with VAT included avoid surprises at checkout.

Price in AED, and if you also sell to Saudi Arabia, remember Tabby accepts only AED or SAR matched to the billing address. Check with your accountant on registration and zero-rated goods; this guide does not cover tax advice.

Couriers with Shopify integrations in the UAE

CourierIntegrationWhat it says it does
AramexAramex shipping app, by Aramex InternationalShipment creation, pickups, labels, tracking and shipping rates at checkout. Shipping is billed to your Aramex account
QuiqupShopify app and API integration (Quiqup)Order sync from Shopify, shipment creation and tracking pushed back to Shopify, same-day delivery in key areas depending on the model

Ask any courier how they handle COD collection and how quickly they transfer it, and whether tracking updates come back into Shopify. That is what lets your shipping messages carry the right link.

WhatsApp for order updates and abandoned carts

Shopify sends its notifications by email, and some by SMS. UAE customers, in Arabic and English, read WhatsApp first. The four messages most stores switch on first:

  • Order confirmation with Confirm and Cancel buttons, which matters most for COD orders.
  • Abandoned checkout reminder linking back to the same cart. See the abandoned cart flow.
  • Shipping updates with the courier and tracking link.
  • Cancellation save that asks why in one tap.

Nonito connects to Shopify when you approve it in your Shopify admin, and those events start WhatsApp flows in English or Arabic. Meta bills WhatsApp in the UAE in dirhams: our WhatsApp pricing page for the UAE has the AED rates, and WhatsApp marketing in the UAE covers the flows UAE brands start with. SMS to UAE numbers is available on request, with no published rate: we register your sender ID with you first (SMS in the UAE). Nonito’s plan and WhatsApp prices exclude VAT.

A setup order that works

  1. Check your licence and bank account against Shopify Payments’ UAE requirements, and apply if you qualify.
  2. Add a BNPL option (Tabby or Tamara) and set up its webhooks.
  3. Set the 5% VAT rate if you are registered, and price in AED.
  4. Turn on cash on delivery only if you will confirm COD orders before shipping them.
  5. Connect your courier, then WhatsApp: order confirmation first, then abandoned cart and shipping updates.

Frequently asked questions

Sources

Your Shopify store already records the moments that matter.

Nonito connects to Shopify and turns new orders, abandoned checkouts, fulfilments and cancellations into WhatsApp, SMS and email flows in English and Arabic, with every order attributed to the message that brought it.

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